Your order is important to us. We will make every effort to process your order within three business days or less. We ship via USPS Priority, First Class Mail or Fed Ex depending on where your order is going. Delivery time typically takes 5-7 days from the time it is processed. Please email us for details about same day delivery if you live in Cincinnati or Northern Kentucky. You can also email us if you have special requests regarding delivery or need us to rush an order.
We want you to be very happy with your purchase. If you need to make a return, please email us at firstname.lastname@example.org for a return authorization number. We will honor a full refund if the merchandise is received back within 14 business days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags. Sale items are not eligible for return.